Portal + Tour Info & FAQs
Your safety is our top priority. We are adhering to New York State and CDC guidelines while providing the same level of service and home-away-from-home comfort you’ve known in the past. Please take a moment to review our guidelines. We’re always happy to answer any questions you may have. If you have concerns not addressed below, please email us at: firstname.lastname@example.org
Our standard FAQs can be found here below:
BEFORE YOU ARRIVE
The School of Imagination is a COVID-19 free community. Depending on the current policies, the retreat centers where we host our events, ask that all of our guests complete a Wellness Screening Questionnaire and get tested before they arrive, so we can continue to offer services in a healthy and safe environment for everybody. If this is requested from you but these items are not provided prior to your arrival, we will be unable to check you in upon arrival, and you will not be permitted to participate in your program until you provide the information and get a negative test. Thank you for helping our community and your fellow guests stay safe by adhering to our policies.
MASKING: Due to a recent uptick in COVID subvariant cases nationwide, Menla is currently recommending, but not requiring that all guests wear masks while in common spaces indoors (Lhasa Inn ground floor, Dewa Spa, and the Barn; common areas and bathrooms in the Conference Center). Menla strongly recommends that group retreat participants remain masked in their dedicated meeting space (Yoga Studio) whenever possible. Even though we are taking these precautions to combat the spread of COVID-19, traveling (even in pre-COVID times) always involves some risk. For this reason, all guests are required to digitally sign a simple assumption of risk acknowledgement during the registration process.
WHEN YOU ARRIVE
When you arrive, please keep your bags in your car until you have completed the check-in process. All guests will have a no-contact thermometer screening upon arrival. If your temperature is above 100°F, we will not be able to let you stay on-site and you will be asked to return home. This is to protect the health and wellbeing of our other guests.
While social distancing is no longer required, we still recommend you observe social distancing whenever possible.
Far from crowds and congested streets, Menla’s unique surroundings inherently provide a safe escape. There’s plenty of space to distance physically while feeling the healing touch of nature, finding peace, and gaining strength from our community spirit.
Through the implementation of our new sanitization protocols and limiting person-to-person contact whenever possible, we’re confident our mountain oasis will remain COVID-free.
We’re stepping up our daily maintenance routines by cleaning high-traffic areas and high-touch surfaces multiple times throughout the day. This includes door handles, banisters, light switches, elevator buttons, and any surface in common areas, like the front desk and reception.
We use non-toxic, eco-friendly cleaners proven to kill COVID-19 along with other germs and viruses. Primarily BRIOTECH, a HOCI (Hypochlorous Acid) based sterilizer. It’s an electrolyzed, antimicrobial biocide that works by inactivating pathogens like bacteria, viruses, and spores. All-natural, it’s free of common additives like alcohol, sulfates, and parabens,
Each guest room is complete with a private bath and will be deep cleaned and sealed at least 24-hours before the next guest arrives. Transient items like pens and notepads previously found in the room have been removed. Keys will also be sanitized before being handed out again.
MENLA'S Cancellation Policy:
What if I need to cancel or reschedule? Whether it is a getaway or group retreat, we offer a flexible cancellation and rebooking policy. You can easily change dates and have your deposit applied to a future stay or refunded depending on the situation.
If you cancel 24 hours before your reservation, scheduled program, workshop, or retreat you will receive a refund minus a 10% service fee. You will not receive a refund if you arrive late or cannot give us 24 hours notice.
Any program may be cancelled due to low registration. If this happens, you will receive a full refund.
SCHOOL OF IMAGINATION Event Tuition Cancellation and Refund Policy:
2022 Portal Retreat:
- Before July 27th 50% refund
- Before August 26th 25% refund
- After August 26th no refund